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Patient support: meaning, definitions and examples

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patient support

 

[ ˈpeɪʃənt səˈpɔːrt ]

Noun
Context #1 | Noun

healthcare

The act of providing assistance, care, and emotional support to patients who are undergoing medical treatment or facing health challenges. Patient support can include offering guidance, information, and resources to help patients navigate their healthcare journey.

Synonyms

patient advocacy, patient assistance, patient care.

Which Synonym Should You Choose?

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Word Description / Examples
patient support

This term is broadly used for any kind of help or encouragement provided to patients. It is appropriate in both medical settings and non-medical support groups.

  • The hospital offers patient support services to help with mental health.
  • We provide patient support through access to online forums.
patient care

This term generally refers to the direct provision of healthcare services to patients, including medical treatment, nursing care, and other healthcare activities.

  • Excellent patient care is the hospital's top priority.
  • The nurse is responsible for patient care during the night shift.
patient assistance

This term is often used in programs that provide financial aid, medication, or logistical help to patients who cannot afford treatment.

  • The charity offers patient assistance to those struggling to pay for their medication.
  • Patient assistance programs are available for patients with limited financial resources.
patient advocacy

This term is used when referring to actions taken to speak, write, or act on behalf of patients. It often involves navigating complex healthcare systems and ensuring patients' rights and needs are met.

  • The organization focuses on patient advocacy to improve healthcare policies.
  • Patient advocacy is crucial for ensuring that all patients receive fair treatment.

Examples of usage

  • Patient support programs offer counseling services to individuals dealing with chronic illnesses.
  • Hospitals often have patient support groups for cancer patients to connect with others going through similar experiences.
Context #2 | Noun

customer service

The assistance and guidance provided to customers or clients by a company or organization. It involves addressing their inquiries, resolving issues, and ensuring their overall satisfaction with the products or services.

Synonyms

client assistance, customer care, customer support.

Which Synonym Should You Choose?

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Word Description / Examples
patient support

Used in healthcare settings to describe the assistance and care given to patients in hospitals, clinics, or other medical facilities.

  • The nursing staff provides excellent patient support to ensure everyone feels comfortable.
customer support

Common in the tech and service industries, this term describes the technical or product-related help provided to customers, including troubleshooting and answering queries.

  • If you encounter any issues with the software, please contact our customer support team.
client assistance

Typical in professional and service industries where support is given to clients, such as legal, accounting, or consulting services.

  • Our law firm offers comprehensive client assistance, including help with documentation and consultations.
customer care

Refers to the services and support provided to customers, often in retail, hospitality, or consumer services, ensuring customer satisfaction and addressing their needs.

  • Our hotel is renowned for its exceptional customer care, always making guests feel at home.

Examples of usage

  • The customer service team offers patient support to resolve any billing concerns.
  • Effective patient support can lead to increased customer loyalty and retention.

Translations

Translations of the word "patient support" in other languages:

🇵🇹 apoio ao paciente

🇮🇳 रोगी समर्थन

🇩🇪 Patientenunterstützung

🇮🇩 dukungan pasien

🇺🇦 підтримка пацієнтів

🇵🇱 wsparcie pacjenta

🇯🇵 患者支援

🇫🇷 soutien au patient

🇪🇸 apoyo al paciente

🇹🇷 hasta desteği

🇰🇷 환자 지원

🇸🇦 دعم المريض

🇨🇿 podpora pacientů

🇸🇰 podpora pacientov

🇨🇳 病人支持

🇸🇮 podpora za bolnike

🇮🇸 stuðningur við sjúklinga

🇰🇿 пациенттерге қолдау көрсету

🇬🇪 პაციენტთა დახმარება

🇦🇿 xəstə dəstəyi

🇲🇽 apoyo al paciente

Etymology

The term 'patient support' originated in the healthcare industry to describe the holistic care and assistance provided to individuals seeking medical treatment. Over time, it has also been adopted in the customer service sector to emphasize the importance of addressing customer needs and concerns. The concept of patient support reflects a commitment to empathy, understanding, and personalized assistance in both healthcare and business contexts.